On days with hazardous driving conditions, we may have to decide to cancel meal delivery. Though delivering your meals to you remains our highest priority, the safety of our volunteers can become an issue.
On a day when we decide it is not safe to deliver meals, we will cancel all deliveries and we will call you to let you know there will not be a meal delivered that day. We will also have announcements on the local radio station, CHWO (AM 740) that will let you know meals have been cancelled.
At other times, while out on their routes, our volunteers may decide, because of lack of access, and dangerous conditions that they cannot deliver one of the meals on their route. If this happens, and you will not be receiving a meal, we will call you and we will credit your account for that day.
We realize that the cancellation of your meal would be inconvenient to you. Cancellations do not happen very often, but we suggest that you be prepared by keeping some extra packaged or frozen food on hand.
Frozen entrées, soups and desserts that can satisfy your particular requirements can be purchased through our office.
Call us at 905-842-1411 if you would like to discuss this option, or receive a brochure regarding available frozen foods.
Hot or frozen meals service is easily accessible to Oakville residents who are unable to prepare meals for themselves on a short or long-term basis.
Usually no more than 2 business days depending on the time of your inquiry.
There is a 10 day trial period for hot meal delivery and no commitment for ordering frozen meals.
Hot meals are delivered between 11.30 and 1.00 p.m. depending whereabouts on a meal route you are positioned.
Prior arrangements can be made to leave the meal elsewhere, if convenient. We will not leave a meal otherwise due to safety concerns. We would follow up always with an emergency contact if we have not been advised that you may not be home.
We appreciate as much notice as you can provide, however the minimum notice is by 9:30 am the day prior to the delivery you wish to cancel. If it is cancelled after that, we invoice that meal.
Deliveries are made by an Oakville Meals on Wheels volunteer who has been thoroughly screened and trained. Many of our volunteers have been with us for 10 years and more.
Our hot meal menu is prepared fresh daily without the addition of salt or additives. The meals are balanced to provide high protein. They include freshly made soups or salads, vegetables and homemade desserts. Fresh fruit is available by request. Adjustments can be made to accommodate certain dietary requirements. Our frozen meal selection can accommodate renal, gluten free, and lactose free diets, and modified texture (minced or pureed) requirements.
We are a registered charity and therefore our services are provided at cost by a largely volunteer workforce. You will find commercial alternatives for any hot meal delivery service or frozen meal delivery in Oakville to be more costly.
You can fill out an application and submit it together with references. We will need to see a current satisfactory vulnerable person police check. You would attend an interview at our office and receive full online training, and then accompany an experienced volunteer on a route or two before delivering meals. We are always happy to discuss volunteer opportunities so call us at 905-842-1411.
Oakville Meals on Wheels appreciates feedback, and recognizes that all complaints or appeals must be addressed by the agency in an appropriate and timely manner.
Anyone with a complaint (clients, family members, volunteers, or staff) is encouraged to bring his or her complaint or comment forward either verbally to a staff member or in writing to the Executive Director. Complaints will be dealt with promptly, and within three business days of receipt.
All complaints will be dealt with in a courteous and respectful manner, allowing the individual to express his or her concerns prior to receiving a response. The staff member, receiving the complaint, will initially address all complaints from clients, family members, staff or volunteers.
If a staff member receives the complaint, he or she will record the complaint, attempt to resolve it, and report it to the Executive Director. If the staff member does not resolve the complaint, the Executive Director will investigate the facts, speak to all involved parties and decide on a resolution. All such details will be logged in the complainant’s file.
Complaints that cannot be resolved by the Executive Director will be referred to the Board of Directors for resolution. In the case of a complaint or appeal request from a Volunteer, the issue may be referred to the Board representative for Volunteers or an ad hoc subcommittee of Board members representing Volunteers.
Clients and/or family members who feel that the Executive Director has not satisfactorily addressed their complaints may appeal the decision by writing to the Board of Directors and/or the LHIN or the Ministry of Health and Long Term Care.
Clients will be provided with a copy of this complaint procedure at the start of service.
At any time during the complaint, appeal, or feedback process, clients or family members may request the assistance of staff to aid in writing or presenting the information in either a letter of complaint or an appeal, or may request staff to advocate on their behalf.
All complaints will be treated as confidential. Please be assured that comments are helpful to us and any complaints, comments, feedback, suggestions, or appeals will never result in any retaliation or barriers to services.
If you have a question that you don’t see here, please contact us and we’ll get back to you as soon as possible.